AI Integration

Omni-Channel AI Chatbot

An AI-assisted conversation layer designed to handle lead intake, qualification and structured handoff across channels.

AI CHATWebsite + messaging conversation layer

THE PROBLEM

Businesses lose context when leads arrive through different channels and require repeated manual qualification.

THE SOLUTION

I structured a Node-based backend and conversation workflow around shared lead data, AI-assisted responses and practical handoff logic.

KEY FEATURES

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Structured lead qualification

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Shared conversation context

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API-based AI integration

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Handoff-ready lead records

MY ROLE

TECHNOLOGY

Node.jsTypeScriptPrismaPostgreSQLAI APIs

CHALLENGES

Keeping conversation state predictable while integrating external services and preserving useful lead context.

LESSONS

The strongest AI features are usually narrow, observable and integrated into a clear business workflow.

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